Order processing

All orders are processed and shipped within 3-4 business days. 

Shipping - USA

All orders are shipped via USPS or UPS with a tracking code unless a specific tracked shipping method is selected at checkout. 

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-72 hours to update once a label has been created. 

Once shipped, an order's tracking information is outside of our control and final delivery is out of our hands. We cannot replace missing or stolen packages at this time. 

Returns and Exchanges 

At this time we cannot accept returns or exchanges due to the nature of our products.  

Damages and issues 

We have a 3-day damaged product refund policy for products that are damaged during shipment, which means you have 3 days after receiving your item to request a solution. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please check your shipping address after your order is confirmed. Packages returned by postal carriers due to a wrong address can only be refunded minus the shipping fee. 

You can always contact us for questions about our policies at info@ometepecompany.com